Frequently Asked Questions
We try our best to provide as much information on the website about Cyclingoutfits as we possibly can. It may occur your question is'nt answered in these frequently asked questions, but if this happens, please contact us via email@example.com.
What are the costs of delivery?
Delivery inside the Netherlands is free, regardless the amount of your order. The costs for delivery to Belgium depends on the choosen delivery-method which can differ between € 2,95 and € 4,25, costs of delivery to other countries abroad are € 4,25.
What is the period of delivery?
The period of delivery inside the Netherland is about 1 - 4 working days. In some cases, it could be longer. If this occurs, it will be metioned with the article. The delivery period to Belgium is about 2 - 5 working days. Cyclingoutfits has been certificated by BeCommerce since October 2014, therefore, customers in Belgium obtain extra safety and reliability. Questions about the delivery period in any other country abroad? Contact us via firstname.lastname@example.org.
In what way are products deliverd by Cyclingoutfits?
Cyclingoutfits delivers her products as far as possible by regular mail from PostNL with the advance it will fit in your mail box / letter box so it can be deliverd even if you are not at home. Besides this, regular mail is a sustainable way and fits in Cyclingoutfits' sustainability policy.
How can I make a payment?
Cyclingoutfits offers a large number of payment options. You can pay in advance by wire transfer, via Ideal, Paypal or Debit. There is also an option to pay afterwards: Rembours. This option is available to choose by methods of delivery 'payment by Rembours'. An extensive overview is located here.
Are the ways of payment fully safe?
Yes, we make use of a secure connection.
Is it possible to pay afterwards?
Yes, it is possible to pay afterwards. You can choose the option Rembours, but also the opton Afterpay.
Can I exchange products?
Yes, it is possible to exchange products within 14 days. With any purchase it is possible to return the products within 14 days without reason. The period of rethinking starts at the moment of delivery. It is important to handle the products careful within these 14 days.
What is the return procedure?
To keep our services optimal, the return procedure is as simple as possible. Products can be returned to Cyclingoutfits, Malburgse Sluis 27, 6833 KA te Arnhem Netherlands with reference to your ordernumber and desired size or product. When using the right of return, the products need to be returned with all associated accesoires - if possible, in original state - to Cyclingoutfits. To fasten the return procedure, you can send us an e-mail with reference to you ordernumber and the notion to use the right of return.
When is the customer service available?
The customer service of Cyclingoutfits is open from Monday until Friday from 10:00 - 17:00 reachable through email@example.com or via +31(0)26-3799541.